Keeping you safe during COVID-19

The safety of our patients and visitors is our number one priority. Your healthcare is essential and we are actively working with and following guidance from the Department of Health, Public Health England, Health Protection Scotland and Public Health Wales to ensure you are kept safe.

The COVID-19 pandemic means life has changed for us all, but keeping our patients safe will always be our top priority. Click here to read about your patient pathway and how to keep safe during your visit.

It's of huge importance that we create environments that are as clinically safe as possible so everyone feels confident about coming into our hospitals. We will be screening everyone (including our staff) before they come into our sites for symptoms of COVID-19 and checking their temperature.

We are asking everyone who attends our site to abide by our policy on social distancing. Please ensure that you stand or sit a minimum of two metres apart.

Your visit to Outpatients Department
Your visit to Imaging Department

Coming into hospital

If you're coming into hospital for surgery your procedure can only go ahead if you have fully isolated, have no COVID-19 symptoms and your COVID-19 swab comes back as negative. For more details on how you can best prepare for your operation please read the relevant guide:

What to expect

It's natural to feel anxious before your treatment, but knowing what to expect can help. Please read our information guide for patients undergoing surgery during the COVID-19 pandemic, where we address some concerns. 

Remaining well

It is important to us that you remain well prior to your surgery. For advice on when to contact the Pre-Operative Assessment (POA) team and ways you can improve your health before your procedure, take a look at our remaining well guide.

Appointments and surgery

When will services open up again for private patients?

Our hospitals are now open to offer services for patients both virtually and, where necessary, face to face.

To ensure we keep our patients and colleagues as safe as possible it is highly likely that your appointment will take place by telephone or video giving you the convenience and same fast access to our Consultants and GPs without the need to travel to a Spire hospital.

We are working to ensure all consultations and procedures maintain the highest clinical standards.

Will my operation still be going ahead?

Because we are supporting the NHS at this challenging time, we are reviewing all planned procedures and consultations over the coming months.

You’ll be contacted by a member of our team if your procedure needs to be cancelled. Your surgery will still be going ahead unless you have had a phone call to say otherwise. We are sincerely sorry for any inconvenience caused, and are committed to rescheduling all procedures as soon as normal service resumes.

If I have paid for my surgery or procedure, will I be refunded?

Any fees related to a planned procedure that has been cancelled by Spire will be fully refunded. Patients will only be asked to pay for any fees related to their outpatient appointment, including diagnostics, which have already been provided. If you have any further questions, please call your local hospital team who will be happy to answer any questions you have.

If the hospital is used to treat coronavirus patients what would happen to my surgery?

We’re taking stringent precautions to ensure the safety of all of our patients and our teams. Any cancellations will be communicated to you by phone before your surgery.

I haven’t been contacted about my appointment. What should I do?

You’ll be contacted by a member of our team if your procedure needs to be cancelled. Your surgery will still be going ahead unless you have had a phone call to say otherwise.

I can’t get through on the phone and I have a question.

We’re really sorry we couldn’t get to your call. Whilst we’re doing everything we can to answer calls as quickly as we can, we’re seeing higher call volumes than normal so it’s taking a little longer than usual to answer. If it is more convenient for you, you can request a call back using our online enquiry form.

Patient safety

If you are still able to attend the hospital, to support screening for COVID-19, on entering we’re asking everyone to:

  • Report any symptoms of coronavirus (COVID-19) such as a new, continuous cough, high temperature (above 37.8) or a loss or change to your sense of smell or taste
  • Report if they have been contacted by the NHS Test and Trace within the last 14 days as having come into contact with someone with coronavirus

Any patient reporting or displaying any symptoms of coronavirus COVID-19, will be asked to return home and follow the latest government guidance as detailed in our ‘Self-isolation and Stay at home’ guidance below and available on the GOV.UK website.

If you are over 70, or have an underlying health condition or are pregnant, we will complete a full risk assessment to ensure that it is safe to continue with your planned appointment. 

We are asking everyone who attends our site to abide by our policy on social distancing. Please ensure that you stand or sit a minimum of two metres apart. 


To protect our patients and colleagues from the potential risk of coronavirus COVID-19, we are currently restricting access to patient visitors in our hospitals to only exceptional circumstances.

We appreciate your understanding and cooperation, and apologise for any inconvenience caused.

Our NHS partnership explained

Are you working with the NHS to share resources?

We’re proudly supporting NHS England, NHS Scotland and NHS Wales in a number of important ways, along with other independent healthcare providers, at this time of national crisis.

We are dedicating our 39 hospitals and staff across England, Scotland and Wales to NHS trusts to support patients with the coronavirus (COVID-19) outbreak, cancer and other urgent health conditions.

Are you charging the NHS to use your beds?

We have a long-standing partnership with the NHS to provide treatment to NHS patients. During this uncertain time, the company will be reimbursed at cost meaning no profit will be made.


  • If people who live alone or are the first person in their household to display symptoms, feel better after their 10 day period of isolation and no longer have a high temperature, they can return to their normal routine
  • After 10 days, if you still have a temperature you should continue to self-isolate and seek medical advice. You do not need to self-isolate after 10 days if you only have a cough or loss of sense of smell or taste, as these symptoms can last for several weeks after the infection has gone
  • If you live with others, all other household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the household became ill or if they do not have symptoms, from the day their test was taken. If anyone else in the household starts displaying symptoms, they must stay at home for at least 10 days from when their symptoms appear, regardless of what day they are on in their original 14-day isolation period
  • If you live with others, then everyone else in the household who remains well should end their isolation after 14 days. This 14-day period starts from the day the first person in the household became ill. People in the household who remain well after 14 days are unlikely to be infectious.
    If anyone in the household becomes unwell during the 14-day period, they should arrange to have a test to see if they have COVID-19
  • If you have symptoms, try and stay as far away from other members of your household as possible. It is especially important to stay away from anyone who is clinically vulnerable or clinically extremely vulnerable with whom you share a household
  • Reduce the spread of infection in your home by washing your hands regularly for 20 seconds using soap and water, or use hand sanitiser, and cover coughs and sneezes

Stay at home guidance

  • Where possible, plan ahead and ask others for help to ensure that you can successfully stay at home during your self-isolation period and consider what can be done for vulnerable people in your household
  • If you can, move any vulnerable individuals (those over 70 or with underlying health conditions or pregnant) out of your home, to stay with friends or family for the duration of the home isolation period
  • If you cannot move vulnerable people out of your home, stay away from them as much as possible
  • Ask your employer, friends and family to help you to get the things you need to stay at home
  • Further guidance about staying at home and ending your period of self-isolation is available on website
  • Remember, washing your hands is key - wash your hands regularly for 20 seconds, each time using soap and water or use hand sanitiser

If you have coronavirus symptoms, testing is not needed if you’re staying at home. You do not go to a GP surgery, pharmacy or hospital, or contact NHS111. If you feel you cannot cope with your symptoms at home, your condition gets worse, or your symptoms do not get better after seven days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS111. For a medical emergency dial 999.

Thank you for your cooperation.

Call us now

To book an appointment please call:

01273 828 148 for self-funding bookings
01273 828 030 for insured bookings

Enquire online now

Complete our online enquiry form.

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