Expert care every step of the way

Alongside our continued support for the NHS, we’re once again offering selected treatments to our private patients.

The COVID-19 pandemic means life has changed for us all and we’re aware that you may have some concerns about coming into hospital. It’s okay to feel this way and, with this in mind, we’re pleased to say that we are implementing a series of safety measures to help protect our patients and colleagues from the potential risk of COVID-19.

A few key things we’re doing to help minimise the potential risk in our hospitals and help you feel safe include:

• Screening – all patients, visitors and colleagues will be screened at the entrances of all sites. We’ll be checking temperature and for any key symptoms of COVID-19
• Our colleagues are regularly tested for COVID-19 and wear appropriate PPE
• We’ve created ‘patient pathway journeys’ for your visit, with clear signage throughout our hospitals to help guide you on your allocated journey
• We are asking everyone who attends our site to abide by our policy on social distancing – please ensure that you stand or sit a minimum of two metres apart   

Your patient pathway

When you come into a Spire hospital we want you to feel as relaxed as possible – every step of the way. To support this, we are introducing a process called ‘patient pathways’; this means you’ll be allocated a clear journey to guide you through your hospital visit based on what you’ve done ahead of the appointment, and depending on your reason to visit. We’ve developed three patient pathways – Red, Amber and Green:

The Red pathway is for patients who have not self-isolated or been tested for COVID-19 ahead of their appointment, which includes outpatient appointments, imaging or Bupa health clinics. Exceptions to this are those on expedited surgical red pathways who will have isolated for seven days and been tested for COVID-19.

The Amber pathway is for patients who are clinically vulnerable – for example those who are undergoing treatment for cancer, coming in for pre-operative assessment, or who are following government shielding advice.

The Green pathway is for patients undergoing elective surgery –inpatients and day case – that have isolated with the rest of their household for 14 days before their procedure and tested negative for COVID-19.