We’ve implemented a series of safety measures to help protect our patients and colleagues from the potential risk of COVID-19. We are keeping these measures in place once legal restrictions are lifted across the UK.

To help minimise the potential risk in our hospitals and help you feel safe, our safety measures include:

  • Face masks – It is a mandatory requirement for patients to wear a mask within our hospitals in Scotland unless medically exempt. For our hospitals in England and Wales:
    • Inpatients: Inpatients with suspected/confirmed COVID-19 or any respiratory symptoms will be provided with a face mask on admission. Patients attending cancer units are encouraged to wear a mask. All other inpatients are not required to wear a mask unless this is your personal preference
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    • Outpatients: Anyone with any respiratory symptoms must wear a face mask. Oncology/haematology patients are encouraged to wear a mask. All other outpatients are not required to wear a mask unless this is your personal preference
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    • Visitors: Visitors attending cancer units/OPS cancer review clinics are encouraged to wear a mask. Visitors attending the inpatient wards and outpatients are not required to wear a mask unless this is your personal preference
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  • Staff COVID-19 vaccinations – All our colleagues have been offered a COVID vaccine and nearly 11,500 of all our colleagues have received both vaccines
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  • Screening – All patients and colleagues will self screen for any symptoms of COVID-19 on arrival. Only patients who are undergoing surgery will be required to have a COVID-19 test which can be sourced through GOV.UK. Our colleagues are regularly tested for COVID-19 and wear appropriate PPE. If you are attending for surgery and are a contact of a positive COVID-19 case please contact your hospital.
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  • Visitors policy – To help protect our staff, patients and consultants, we are restricting visitors to two visitors for patients having inpatient treatment and one accompanying visitor for outpatient appointments. Visitors to inpatients or chemotherapy units will need to take a lateral flow test on the day of their visit and bring proof of a negative test result. Test kits should be sourced from GOV.UK
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  • Tests prior to surgery – If you're coming into hospital for surgery, your consultant or nurse will advise which pathway you will be managed on before your admission. Read details of the pathways: Coronavirus test and isolation guide and lateral flow test pathway guide
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  • COVID-19 tests – We are not able to provide lateral flow COVID-19 tests to patients undergoing surgery at our hospitals. Lateral flow test kits should be sourced from the GOV.UK website. We will supply COVID-19 tests to patients who have been advised that they are on a PCR pathway and require a PCR test. COVID-19 testing or antibody tests are also not available as a standalone service.
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  • COVID-19 vaccine – Your surgery can still go ahead if you have been given the vaccine. We would advise that you wait 5-7 days after the vaccine before any surgery where possible, to allow plenty of time for any potential side effects from the vaccine to settle. Your surgery may be postponed if you have tested positive for COVID-19 in the last 7 weeks and a risk based assessment will be carried out by your consultant and clinical team. For more information please read our vaccine Q&A further down the page
Coming into hospital

If you're coming into hospital for surgery your procedure can only go ahead if you have fully isolated, have no COVID-19 symptoms and your COVID-19 swab comes back as negative. For more details on how you can best prepare for your operation please read the relevant guide:

What to expect

It's natural to feel anxious before your treatment, but knowing what to expect can help. Please read our information guide for patients undergoing surgery during the COVID-19 pandemic, where we address some concerns. 

Remaining well

It is important to us that you remain well prior to your surgery. For advice on when to contact the Pre-Operative Assessment (POA) team and ways you can improve your health before your procedure, take a look at our remaining well guide.

Appointments and surgery

When will services open up again for private patients?

Our hospitals are now open to offer services for patients both virtually and, where necessary, face to face.

To ensure we keep our patients and colleagues as safe as possible it is highly likely that your appointment will take place by telephone or video giving you the convenience and same fast access to our Consultants and GPs without the need to travel to a Spire hospital.

We are working to ensure all consultations and procedures maintain the highest clinical standards.

Will my operation still be going ahead?

Because we are supporting the NHS at this challenging time, we are reviewing all planned procedures and consultations over the coming months.

You’ll be contacted by a member of our team if your procedure needs to be cancelled. Your surgery will still be going ahead unless you have had a phone call to say otherwise. We are sincerely sorry for any inconvenience caused, and are committed to rescheduling all procedures as soon as normal service resumes.

If I have paid for my surgery or procedure, will I be refunded?

Any fees related to a planned procedure that has been cancelled by Spire will be fully refunded. Patients will only be asked to pay for any fees related to their outpatient appointment, including diagnostics, which have already been provided. If you have any further questions, please call your local hospital team who will be happy to answer any questions you have.

If the hospital is used to treat coronavirus patients what would happen to my surgery?

We’re taking stringent precautions to ensure the safety of all of our patients and our teams. Any cancellations will be communicated to you by phone before your surgery.

I haven’t been contacted about my appointment. What should I do?

You’ll be contacted by a member of our team if your procedure needs to be cancelled. Your surgery will still be going ahead unless you have had a phone call to say otherwise.

I can’t get through on the phone and I have a question.

We’re really sorry we couldn’t get to your call. Whilst we’re doing everything we can to answer calls as quickly as we can, we’re seeing higher call volumes than normal so it’s taking a little longer than usual to answer. If it is more convenient for you, you can request a call back using our online enquiry form.

Covid Vaccine Q&A

As a patient, can I receive a COVID 19 vaccine at Spire Healthcare?

No - the COVID 19 vaccination programme is being led by the NHS. You will be contacted by your GP or local NHS hub when eligible for the vaccine.


If I have had the COVID vaccines do, I still require a COVID swab prior to any surgery/intervention at a Spire Hospital?

You will still require a COVID 19 swab prior to any surgery or some interventions at Spire Healthcare.  Your Consultant will discuss this with you. 


If I have had the COVID 19 vaccine do, I still need to wear a mask/face covering?

Yes, you will.

After having both doses of the vaccine most people will be protected against coronavirus. It takes a few weeks after getting the 2nd dose for it to work. There is a small chance you might still get coronavirus even if you have had the vaccine.

This means it is important to:

  • Continue to follow social distancing and other guidance: remember hands, face, space
  • When attending a Spire hospital you will be required to wear a face mask, which will be supplied to you


If I have had the COVID 19 vaccine, can I go ahead with my surgery?

Yes, however we would advise that you wait 5-7 days after the vaccine before any surgery where possible to allow plenty of time for any potential side effects from the vaccine to settle. 


If I have had surgery how long, do I need to wait before having my COVID 19 vaccine?

Where possible, we would suggest waiting for 5-7 days after surgery to have the vaccine.  However, if this is not possible you should have the vaccine when offered it. 


I am due to have surgery between the first and second COVID vaccines – will my surgery go ahead?

Yes, however we would advise that you wait 5-7 days after the vaccine before any surgery to allow for any potential side effects. 


Can I have my steroid joint injection if I have had a COVID 19 vaccine?

There is currently no guidance around steroid injection’s and COVID 19 vaccine.  Interactions are unlikely, but please discuss with your Consultant.


I am undergoing chemotherapy/radiotherapy treatment will I be able to have the COVID 19 vaccine?

Yes, you will be offered the vaccine as part of the roll out. You will be contacted by your GP or local NHS hub when eligible for the vaccine. Please discuss with your Oncologist dates for vaccine and chemotherapy treatment.


For more details on the COVID 19 vaccine please visit:
https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/

Patient safety

If you are still able to attend the hospital, to support screening for COVID-19, on entering we’re asking everyone to:

  • Report any symptoms of coronavirus (COVID-19) such as a new, continuous cough, high temperature (above 37.8) or a loss or change to your sense of smell or taste
  • Report if they have been contacted by the NHS Test and Trace within the last 14 days as having come into contact with someone with coronavirus

Any patient reporting or displaying any symptoms of coronavirus COVID-19, will be asked to return home and follow the latest government guidance as detailed in our ‘Self-isolation and Stay at home’ guidance below and available on the GOV.UK website.

If you are over 70, or have an underlying health condition or are pregnant, we will complete a full risk assessment to ensure that it is safe to continue with your planned appointment. 

We are asking everyone who attends our site to abide by our policy on social distancing. Please ensure that you stand or sit a minimum of two metres apart. 

Visitors

To protect our patients and colleagues from the potential risk of coronavirus COVID-19, we are currently restricting access to patient visitors in our hospitals to only exceptional circumstances.

We appreciate your understanding and cooperation, and apologise for any inconvenience caused.

Our NHS partnership explained

Are you working with the NHS to share resources?

We’re proudly supporting NHS England, NHS Scotland and NHS Wales in a number of important ways, along with other independent healthcare providers, at this time of national crisis.

We are dedicating our 39 hospitals and staff across England, Scotland and Wales to NHS trusts to support patients with the coronavirus (COVID-19) outbreak, cancer and other urgent health conditions.

Are you charging the NHS to use your beds?

We have a long-standing partnership with the NHS to provide treatment to NHS patients. During this uncertain time, the company will be reimbursed at cost meaning no profit will be made.

Your safety questions answered

How is the coronavirus affecting the hospital?

We are:

  • As part of our long-standing partnership we will be dedicating much of our resources to the NHS. As a result we are reviewing all planned procedures and consultations. If required, one of our team will be in contact to reschedule your appointment
  • Suspending all non-urgent procedures for ‘vulnerable’ patients (defined as those aged over 70, those who are pregnant, or those who have an underlying health condition as defined by Public Health England)
  • Asking anyone with symptoms of COVID-19 not to attend our hospital
  • Screening all patients upon arrival
  • Restricting visitor access to our hospitals

We have suspended all non-urgent procedures for vulnerable patients and we will complete a full risk assessment to ensure that it is safe to continue with your planned appointment. 

I’m nervous about coming into hospital / is it safe to come into hospital?

We’re actively working with, and following guidance from all national healthcare bodies to ensure you are kept safe.

We’re asking anyone with symptoms of COVID-19 not to attend our hospitals; we’re restricting access for visitors, and screening all patients upon arrival as we work hard to maintain everyone’s safety.

We are asking everyone who attends our site to abide by our policy on social distancing. Please ensure that you stand or sit a minimum of two metres apart. 

If you have any concerns, please contact your local hospital and they’ll be happy to answer any questions you may have.

Are you testing patients for coronavirus?

Prior to undergoing surgery you will be instructed to isolate with your household members for a period of time and will undergo a COVID-19 swab test.

Self-isolation
  • If people who live alone or are the first person in their household to display symptoms, feel better after their 10 day period of isolation and no longer have a high temperature, they can return to their normal routine
  • After 10 days, if you still have a temperature you should continue to self-isolate and seek medical advice. You do not need to self-isolate after 10 days if you only have a cough or loss of sense of smell or taste, as these symptoms can last for several weeks after the infection has gone
  • If you live with others, all other household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the household became ill or if they do not have symptoms, from the day their test was taken. If anyone else in the household starts displaying symptoms, they must stay at home for at least 10 days from when their symptoms appear, regardless of what day they are on in their original 14-day isolation period
  • If you live with others, then everyone else in the household who remains well should end their isolation after 14 days. This 14-day period starts from the day the first person in the household became ill. People in the household who remain well after 14 days are unlikely to be infectious.
    If anyone in the household becomes unwell during the 14-day period, they should arrange to have a test to see if they have COVID-19
  • If you have symptoms, try and stay as far away from other members of your household as possible. It is especially important to stay away from anyone who is clinically vulnerable or clinically extremely vulnerable with whom you share a household
  • Reduce the spread of infection in your home by washing your hands regularly for 20 seconds using soap and water, or use hand sanitiser, and cover coughs and sneezes
Stay at home guidance
  • Where possible, plan ahead and ask others for help to ensure that you can successfully stay at home during your self-isolation period and consider what can be done for vulnerable people in your household
  • If you can, move any vulnerable individuals (those over 70 or with underlying health conditions or pregnant) out of your home, to stay with friends or family for the duration of the home isolation period
  • If you cannot move vulnerable people out of your home, stay away from them as much as possible
  • Ask your employer, friends and family to help you to get the things you need to stay at home
  • Further guidance about staying at home and ending your period of self-isolation is available on Gov.uk website
  • Remember, washing your hands is key - wash your hands regularly for 20 seconds, each time using soap and water or use hand sanitiser

If you have coronavirus symptoms, testing is not needed if you’re staying at home. You do not go to a GP surgery, pharmacy or hospital, or contact NHS111. If you feel you cannot cope with your symptoms at home, your condition gets worse, or your symptoms do not get better after seven days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS111. For a medical emergency dial 999.

Thank you for your cooperation.

 

What’s next?

As the situation with coronavirus (COVID-19) continues to develop we will be ensuring this page is kept up-to-date with advice regarding the return to normal functions within our hospitals and clinics.

If you have any questions or concerns please contact us via our online enquiry form.

Thank you for your cooperation.

Call us now

To book an appointment please call:

01273 828 148 for self-funding bookings
01273 828 030 for insured bookings

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